Return / Refund Policy
We accept unworn/unpersonalized returns and/or exchanges within 7 days of when your package was delivered, with the following exceptions:
- Returns are NOT accepted on personalized pieces, unless we made an error.
- For custom orders, returns are handled on an item-by-item basis.
Please contact us for a return:
- DO NOT just send it back.
- Please pack the item carefully.
- Returns will process in approximately 2-3 weeks.
For returns, we refund the purchase price 10% off the restocking fee.
We do NOT refund shipping costs. Free shipping items also have a $3 shipping cost when you return the items.
► EXCHANGES: ADJUST LENGTH
If you're looking for the perfect fit, you can send it back to us and we will adjust it for you.
- We charge a fee $3 for each item we have to adjust
- You can include the re-work fee($3) and shipping fee($3) in the envelope when you send it back to us.
► EXCHANGES: FOR A DIFFERENT ITEM
- We accept unworn/unpersonalized exchanges on orders within 14 days of when your package was delivered.
- Standard shipping rates apply
- Please contact us to arrange an exchange.
CURRENT PRODUCTION / SHIPPING TIME:
It's currently taking approximately 1-3 days to get them made up beautifully and shipped out.
► SHIP / PRODUCTION TIMES (within USA)
USPS STANDARD SHIPPING:
3 to 5 business days ship time
1-3 days production time.
2 to 3 business days ship time
1-2 days production time.
1-2 business days ship time
1-2 days production time.
► ORDER STATUS
To check on the status of your order and to track it once it’s been shipped, please visit "your order" and click the item and "view tracking details".
► RUSH ORDERS
If you need your order rushed, please make sure to select an ‘expedited’ shipping. Also, please note the date you need it by (in the "notes to seller" section) so we can work to make it happen, or contact you if it’s cutting it too close and discuss options.
► USA: STANDARD SHIPPING - with USPS FIRST CLASS MAIL
All our packages are shipping via USPS First Class with a delivery confirmation number. Transit time is about 2-5 days. This does NOT include production time.
► USA: USPS PRIORITY MAIL SHIPPING
Priority Shipping takes 2-3 days within the USA and is an EXTRA $8. You will have the option to choose your shipping method in the drop-down menu when you check out. Priority Shipping is NOT guaranteed. The only guaranteed option is Express at this time.
► USA: USPS EXPRESS MAIL SHIPPING
Priority Shipping takes 1-2 days within the USA and is an EXTRA $25. You will have the option to choose your shipping method in the drop-down menu when you check out. Express delivery is guaranteed by USPS or your money back. You should stay home to get the package or you will need to pick it up at the local post office after the delivery attempt.
The customer's satisfaction is our goal. However, sometimes some problems may occur. If you are not completely satisfied with your order, please contact us. We will try to do our best to solve the problem!
Note we are not responsible for normal wear and tear on any of the items. Please handle handmade jewelry with love and care. Sales are final on all customized, personalized stamped items unless it is a faulty product or different from the description.